We advise you to go through the FAQ thoroughly before purchasing our theme or the standalone beat player plugin. We have tried to cover all possible questions that you may have. If you can’t find an answer to your query please feel free to get in touch with us.
The theme is our main product, therefore also the FAQ are mainly oriented towards it. Nonetheless the same answers apply to our standalone beat player plugin, or if not there is a separate note for it.
Pre Sales Questions
What do I need in addition to use this theme?
You need to have a domain and a web hosting to use this theme. Since our theme is based on WordPress, you need to have the latest version of WordPress installed on your server.
What is WordPress?
WordPress is a simple but great content management system (CMS) that lets you create, manage and share your content on the web. WordPress has two platforms:
- 1. wordpress.com (hosted)
- 2. wordpress.org (self-hosted)
Our theme works only with WordPress software which you can download from wordpress.org. Please check here to learn the difference between wordpress.com and wordpress.org.
Can I use this theme on wordpress.com, wix.com or blogspot.com?
Unfortunately no.
Do I get a website hosting with the theme I purchase?
No, hosting is not included.
Which is the best hosting provider?
We can’t tell you which hosting provider is best for you but you can get reliable hosting from bluehost.com, siteground.com or godaddy.com.
How much hosting space do I need for my store?
It completely depends on the number of beats that you will upload to your store. Additionally, your hosting requirements will also depend on other downloadable products like bass and hooks that you will add. We advise you to get in touch with your hosting provider and discuss your specific needs before purchasing a hosting space.
I purchased a domain from a different company than my hosting. Can I still use your theme?
Yes, you can use our theme, as long as WordPress installed on your server.
Can I test out the theme before purchasing it?
No, unfortunately it is not possible for us to provide a login. Instead you can check out our demos:
- – The Red
- – The Blue
- – The Dark
- – The Indigo
Please watch this video for a detailed walk through of our theme features.
Will you add more designs to your theme?
Maybe. The theme is already highly customizable and you can edit almost every part of the theme from the backend. Also, the latest version of Elementor Pro is compatible with our theme so you can modify the theme as per your need.
Theme Installation
Can I install the theme myself after I purchase it?
Yes, you can. We provide you with a detailed theme installation documentation that will help you set up your store in minutes.
Will you help me to install the theme on my server?
Yes. We provide a paid service of theme installation on your server, which will cost you $99. We will need your hosting and WordPress login details for that. Once we complete the installation process you can change your credentials.
Will you log in to my server without my permission?
Never! Once we are done with the installation we advise you to change your login details.
Theme Customization
Can I customize this theme?
Every section of the theme is customizable via the WordPress backend which means you can easily change the colors, photos, fonts, font size, texts and spacing. You can even rearrange the order of the sections and enable / disable each section of the homepage via the backend.
If you need additional features or customization to the theme, you will need advanced programming knowledge to implement these. We will charge you a reasonable fee to make those changes. Please feel free to get in touch with us and let us know more about your requirements.
Support
Do I have to pay for support?
It depends! All the support related to the theme as shown in the demo comes with the purchase. We will only charge you for the additional customization support based on the scope of the customization.
Do you provide a phone number for support?
Unfortunately, we don’t. We only offer email support. We will respond to all of your queries within 24 hours from Monday to Friday or faster. We are also very responsive on our Facebook and Instagram page.
Do you update your theme regularly?
Yes. We update our theme regularly to keep up with security breaches and new features.
Theme Features
Which payment options does your theme support?
Payment options are offered by the plugin Easy Digital Downloads, which will be automatically installed during the theme activation. The free version of this plugin offers the following payment options: Stripe (and thus all major credit cards), PayPal and Amazon Pay. You can even add additional payment options via the Easy Digital Downloads plugin, for which you would need to upgrade to the paid plan. Please check out all available payment options here.
Is this theme SEO-friendly?
Yes. Our theme is developed to be SEO-friendly.
Is your theme responsive?
Yes.
Can I modify the code?
Yes, you can if you have the necessary programming knowledge. Please remember changing the code may result in breaking the theme so please do it at your own risk. If we have to provide support after the changes you’ve made, we will charge you accordingly.
Are you affiliated with easydigitaldownloads.com?
No! We are only using their free plugin for our theme.
Is this theme built on WooCommerce?
The main beat store section (so selling your songs) is powered by Easy Digital Downloads / EDD, WooCommerce is not used and needed.
Can I use this theme with WooCommerce?
You cannot use WooCommerce to sell your songs. What you can do is, additionally integrate WooCommerce to sell other products (merchandise etc.).
Does your theme support multi-vendor or multi-seller?
Currently, our theme does not support multi-vendor and multi-seller features. We are looking forward to having these features added to our theme.
Can other artists upload their beats in my store?
The theme is made for an individual artist to load his own beats and start selling. This means the theme doesn’t support multi-vendor or multi-seller features at the moment.
Does your theme support multi-language?
Yes, our theme is multi-language ready. There are only some static text content that needs to be converted manually to your desired language. We can guide you into the right direction.
Does your theme support page builders like Elementor Pro?
Yes, our theme is fully functional with Elementor Pro. You can build your homepage and all other pages with Elementor Pro. Here is a demo of our theme built with Elementor Pro.
Does your theme support membership?
Currently not.
Theme Licensing
Is your product a one-time purchase or are there monthly fees?
Our theme is a one-time purchase.
How many sites can I create with the theme?
You can use this theme for only one website. For multiple websites, please get in touch with us.
Can I sell the theme?
No. The theme you have purchased is only for your personal usage and you must not sell it.
Can I remove the producerthemes.com link?
Yes, you can remove it within the WordPress admin panel.
Do you take a percentage of beat sales?
No, we don’t. We don’t take any commissions on your sales.
Where do I need to insert the license key?
Insert the key within your WordPress admin site under:
Settings > Beatsmandu License (when you have purchased the theme), or
Settings > Highnote Player License (when you have only purchased the plugin)
Beat Store and Licenses
How do I upload my beats and licenses?
You need to upload them manually one at a time. Here is a video on how to do that.
Will the theme automatically add the buyer’s information into the contract?
No, it won’t.
Can I add an automatic audio tag or do I have to upload a pre-tagged file?
Unfortunately, we don’t offer auto-tagging, but you can upload a tagged file separately.
When I upload a beat to the store do I have to upload a tagged beat to discourage unpurchased downloads?
Yes, you have to upload tagged beats that are used in the player and for unpurchased downloads. Also, you have to upload separate files for the download after being purchased.
Can I ask my customers to sign up with an email to download a free beat?
Currently, we do not have a feature for that, but we are working on it.
Refund Policy
Do you guys offer a refund?
We do not offer a refund. Please go through all the FAQ again to learn more about our theme. Please buy the theme only if you are convinced enough.
Why don’t you offer a refund?
Because of the nature of the product. We work hard to keep the theme functional and up to date to make it the best theme for music producers like you. You don’t like a refund from someone who has checked your beats already before making the purchase. Similarly, we believe once you have downloaded the theme we cannot get it back from you.
General Questions
Are you guys open to adding more awesome features to the theme?
Yes, we are! We want this theme to be the only theme that each beat producer would want to use. Please provide us with a new feature suggestion and we will discuss it with our team.
How do I know if producerthemes.com is genuine? Are real artists using your theme? Where can I check the review of your themes?
Yes, real artists are using our theme. Please check out some reviews by real people on our Facebook page.